Privacy Policy

Last updated: October 15, 2026

At Velasens, your privacy matters to us.

We understand that shopping for intimate wellness products is personal. We are committed to handling your personal information with care, transparency and respect.

This Privacy Policy explains how we collect, use, share and protect your information when you visit velasens.com, place an order or interact with our services.

1. Information We Collect

Depending on how you interact with our website, we may collect:

  • Contact information: Your name, email address, telephone number, billing address and shipping address.
  • Order information: Products purchased, order history, delivery details and information needed to process returns or customer service requests.
  • Payment information: Payment-related details processed through our payment service providers. We do not generally receive or store complete payment card numbers.
  • Website information: IP address, device information, browser type and information about how you interact with our website, where collected through cookies or similar technologies.
  • Communications: Information you provide when contacting our customer care team.

2. How We Use Your Information

We process personal information to:

  • Process payments, fulfill orders and arrange deliveries.
  • Provide order confirmations, shipping updates and customer support.
  • Handle returns, refunds and product-related concerns.
  • Maintain the security and functionality of our website.
  • Improve our products, services and shopping experience.
  • Send marketing communications where permitted by law and your preferences.
  • Meet applicable legal and regulatory obligations.

Where required by law, we rely on an appropriate legal basis for processing, such as performing a contract, complying with legal obligations, legitimate interests or your consent.

3. Sharing Your Information

We may share relevant personal information with service providers involved in operating our business, including:

  • Shopify, our e-commerce platform.
  • Payment service providers.
  • Shipping companies and fulfillment partners.
  • Customer support and technical service providers.
  • Analytics and marketing partners, where applicable and legally permitted.

We share information only where necessary for the relevant purpose and subject to applicable privacy requirements.

We do not sell your personal information in the ordinary meaning of selling customer contact details. Certain advertising or analytics activities may nevertheless be classified as data sharing or selling under specific privacy laws, where applicable.

4. International Data Transfers

Because Velasens works with international service providers and fulfillment partners, personal information may be processed outside your country of residence.

Where required, we use appropriate safeguards for international data transfers in accordance with applicable data protection laws.

5. Cookies & Similar Technologies

Our website may use cookies and similar technologies to support essential functions, remember preferences, understand website performance and provide relevant marketing experiences.

Where required, we ask for your consent before using non-essential cookies.

You can find more information in our Cookie Policy and manage your preferences through the cookie settings available on our website.

6. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, offers and updates from Velasens.

You can unsubscribe at any time using the link included in our marketing emails or by contacting us.

7. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining business records and meeting legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of certain information.
  • Object to or restrict certain processing activities.
  • Request a copy of your information in a portable format.
  • Withdraw consent where processing is based on consent.
  • Submit a complaint to the relevant data protection authority.

To exercise your rights, please contact us using the details below.

9. Protecting Your Information

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of online transmission or storage can be guaranteed to be completely secure.

10. Children's Privacy

Our products and services are intended for adults.

We do not knowingly collect personal information from children in connection with the sale of our intimate wellness products.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal requirements.

The latest version will always be available on this page, together with its updated date.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Velasens

Website: velasens.com

Email: hello@velasens.com

Legal entity: Velasens

Registered address: Infanterigatan 1, 171 59 Stockholm 

You may also have the right to contact your local data protection authority regarding concerns about the processing of your personal information.