Shipping & Delivery

Thoughtfully Prepared. Delivered to You.

At Velasens, we want your shopping experience to feel simple, comfortable and reassuring from the moment you place your order.

We work with international fulfillment partners to bring our carefully selected products to customers across Scandinavia and beyond.

Order Processing

Every order is carefully processed before shipment.

Processing time: 1–2 business days

Once your order has been placed, you'll receive an order confirmation by email.

Shipping & Delivery Times

Our products are shipped from international warehouses using tracked delivery services.

Estimated delivery time: 8–12 business days

Please note that delivery times are estimates and may vary depending on your location, local carriers and circumstances beyond our control.

Track Your Order

As soon as your order has been dispatched, we'll send you a shipping confirmation email with your tracking number.

This allows you to follow your parcel's journey and stay updated on its delivery.

Haven't Received Your Confirmation?

If you haven't received an order confirmation or shipping update, we recommend checking your spam or junk folder first.

If you still need assistance, our customer care team will be happy to help.

Returns & Peace of Mind

We offer a 30-day return policy from the date your order is delivered.

For hygiene and safety reasons, intimate wellness products must remain unused, with their hygiene seals intact and in their original packaging to qualify for a return.

Customers are responsible for return shipping costs when exercising their right to cancel.

For complete information, please visit our Returns & Refunds page.

Need Assistance?

If you have any questions about your order, delivery or tracking information, please contact our customer care team.

We're here to make your Velasens experience as smooth and comfortable as possible.

Velasens. At your own pace.