Terms & Conditions
Last updated: October 15, 2026
Welcome to Velasens.
These Terms & Conditions govern your use of velasens.com and purchases made through our online store.
By placing an order, you agree to the terms applicable to your purchase. Please read them carefully before completing your order.
1. About Velasens
Velasens is a Swedish intimate wellness brand offering carefully selected products through international brand and supplier partnerships.
Our online store is operated by:
Business name: Velasens
Business address: Infanterigatan 1, 171 59
Email: hello@velasens.com
Website: velasens.com
2. Eligibility
Our products are intended for adults aged 18 and over.
By placing an order, you confirm that you are at least 18 years old and legally permitted to purchase the products in your jurisdiction.
3. Products & Information
We aim to provide clear, accurate descriptions of the products available on our website.
Product appearance, packaging and specifications may occasionally vary due to supplier updates. We will not substitute a materially different product without addressing the change appropriately.
Please review the product description and care instructions before use.
Our intimate wellness products are intended for personal use and are not substitutes for professional medical advice or treatment.
4. Prices & Payments
Product prices are displayed in the currency shown at checkout.
Applicable taxes, shipping charges and any additional fees will be presented before you complete your purchase, as required by law.
Payment is processed through the payment methods available at checkout.
We reserve the right to correct obvious pricing or product information errors, subject to applicable consumer protection laws.
5. Orders & Confirmation
Once you place an order, you will receive an order confirmation at the email address provided during checkout.
If we are unable to fulfill an order, we will contact you and arrange an appropriate resolution, including a refund where applicable.
Please ensure your contact and delivery information is accurate before submitting your order.
6. Shipping & Delivery
Orders are generally processed within 1–2 business days.
Our products are shipped from international warehouses through our fulfillment partners.
Estimated shipping time: 8–12 business days.
These are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier and circumstances beyond our control.
Once your order has been dispatched, you will receive tracking information by email.
For additional information, please visit our Shipping & Delivery page.
7. 30-Day Returns
Velasens offers a voluntary 30-day return period, beginning on the day you receive your order.
To qualify for a change-of-mind return, products must be unused, in their original condition and packaging, with any applicable hygiene seal intact.
For health and hygiene reasons, sealed intimate wellness products that have been unsealed after delivery cannot be returned under the change-of-mind policy where the applicable law permits this exception.
Customers are responsible for return shipping costs when exercising their right to cancel a purchase, subject to applicable law.
Our voluntary 30-day return policy does not limit any mandatory statutory withdrawal rights.
Please see our Returns & Refunds page for complete instructions and conditions.
8. Refunds
Returned products are inspected before a refund is approved under our voluntary return policy.
Approved refunds are issued to the original payment method.
Refunds are handled within the applicable 14-day period, subject to statutory requirements. Where legally permitted, we may wait until the returned product has been received or proof of return shipment has been provided.
Payment providers may require additional time to display the refunded amount.
9. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer care team with your order number, a description of the issue and photographs where possible.
We may request additional information or arrange an inspection.
Depending on the circumstances and your statutory rights, remedies may include repair, replacement, a price reduction or a refund.
For approved claims involving defective products, Velasens covers the necessary return shipping costs.
Under Swedish consumer law, consumers generally have the right to report qualifying defects for up to three years. Customers in other markets retain the mandatory consumer rights applicable to their purchases.
10. Uncollected Parcels
Parcels delivered to collection points are generally held for a limited period, often approximately 7 days, depending on the carrier.
If a parcel is not collected and is returned to us, a handling fee of 199 SEK may apply where legally permitted and properly disclosed.
This fee is intended to cover reasonable costs associated with shipping, return shipping and administration.
If you wish to cancel an order that has already been dispatched, please contact our customer care team rather than simply leaving the parcel uncollected.
11. Product Care & Safe Use
Customers are responsible for reading and following the instructions supplied with each product.
Always use, clean, charge and store your product according to its specific care guidelines.
Do not use a damaged or malfunctioning device.
If you have a medical concern about whether a product is suitable for you, consult an appropriate healthcare professional.
12. Selected Product Warranties
Certain products may include an additional lifetime warranty where this is expressly stated in the product description.
Where applicable, the voluntary lifetime warranty is limited to a maximum of three replacement products, subject to its specific terms.
Velasens may offer a replacement or refund in accordance with those terms and applicable law.
Any voluntary warranty is provided in addition to your statutory consumer rights.
13. Privacy & Personal Information
We respect your privacy and process personal information in accordance with our Privacy Policy and applicable data protection legislation.
Please review our Privacy Policy for details about how customer information is collected, used, stored and shared.
14. Website Content & Intellectual Property
Unless otherwise stated, the content on velasens.com, including original text, graphics, branding and website design elements, belongs to Velasens or its respective rights holders.
You may not reproduce, distribute or commercially exploit protected content without the relevant permission.
15. Website Availability
We aim to keep our website accessible and accurate, but we cannot guarantee uninterrupted availability.
We may update products, website content and services when reasonably necessary.
Nothing in these terms excludes or restricts liability or consumer rights that cannot legally be limited.
16. Applicable Law & Consumer Rights
These terms are governed by the applicable laws of Sweden, without depriving consumers in other countries of mandatory protections available under the laws of their country of residence.
If a dispute arises, we encourage you to contact our customer care team first so we can attempt to resolve the matter.
Eligible Swedish consumers may refer disputes to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN). Customers may also have access to relevant consumer dispute resolution bodies in their own country.
17. Changes to These Terms
We may update these Terms & Conditions to reflect changes in our business, services or legal obligations.
The version applicable to a purchase will be the version in effect when the order was placed, unless otherwise required by law.
18. Contact Us
If you have questions about these terms or your purchase, please contact:
Velasens
Website: velasens.com
Email: hello@velasens.com
Velasens. At your own pace.